Customer support Magnat, HECO, Mac Audio

With this form you can register your defective product for a repair in our workshop. By using this form, you have to send in your device yourself. If you want to send the damaged device free of charge, we recommend that you see or contact the dealer you bought the product from. He can either repair the device for you, send it in for you or provide you with a return label, so you don’t have to pay for shipment.

For warranty repairs, please upload an image of your invoice and put a copy of the invoice in the package.

Certain circumstances like mechanical damages, water damages, extreme dirt etc. can result in a denial of warranty, which means that you would have to pay for repair costs. In this case we inform you about arising expenses with an estimate.