Customer support Magnat, HECO, Mac Audio

Please use this site only to send us inquiries, spare part orders or repair registrations (RMA) for products of the brands Magnat, HECO and Mac Audio. Inquiries about other brands won’t be processed. Thank you for your understanding.

With this form you can register your defective product for a repair in our workshop. By using this form, you have to send in your device yourself. If you want to send the damaged device free of charge, we recommend that you see or contact the dealer you bought the product from. He can either repair the device for you, send it in for you or provide you with a return label, so you don’t have to pay for shipment.

For warranty repairs, please upload an image of your invoice and put a copy of the invoice in the package.

Certain circumstances like mechanical damages, water damages, extreme dirt etc. can result in a denial of warranty, which means that you would have to pay for repair costs. In this case we inform you about arising expenses with an estimate.

Contact data

NameSurnameAddition to address (optional)Street and house numberZip codeCityCountryEmailPhone

Article data

BrandEANModelError descriptionImage upload

Please give information if it is a warranty repair or not.

Invoice upload

I hereby agree that my information will be saved electronically.

With this form you can place a spare part order. You can pay your ordered items by PayPal or bank transfer in advance. Please choose your preferred method of payment in the ordering process. After receipt of your order we send you a non-binding offer via mail and inform you about further steps.

Contact data

NameSurnameCompanyAddition to address (optional)Street and house numberZip codeCityCountryEmailPhone

Article data

If you have the article number of the spare part you want to order, please fill it in and you can add the spare part to your order with the blue button. If you don’t know the article number of the spare part please describe what you need in the free text field below. Article number of spare partSpare part nameQuantity

Overview

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QuantityPlease choose your preferred payment method. Shipment will take place after receipt of payment.

Image upload

I hereby agree that my information will be saved electronically.